Assalamualaikum and hi everyone.My big apologize of our late and pending update because there are few information that we need in order to complete these entries.Okay, for this entry we want to explain to you how Zawara Coffee’s business process.

 The business process of the IS that been practiced by Zawara Coffee involved several person which are the operation, the admin and the sales and marketing. Zawara Coffee has a walk-in customer type unlike its parents company, Zawara Boutique where it has online customer and also walk-in customer.

Types of Zawara Coffee Customer

Now, we are going to look at Zawara Coffee’s business process of the IS:

The Business Process of IS

From the diagram above, it shows the flow of the business process of IS. 

Administration Segment

·         responsible to check the stock whether the stock had been received from supplier or not and

·         responsible to check the stock if the stock is available or not.

OperationSegment

·         responsible for handling the stock that coming in and going out from the store.

·         received the stock from supplier and manage the stock. 

Sales & Marketing

·         responsible in handling the walk-in customer.

·         responsible to check the stock to know whether the stock is available or not in the store.

Now we are going to look at Zawara Coffee’s Ordering Processing System. The processing system is divided into two which are the Supply Chain Management and Customer Relation Management.

Ordering Process

From the figure above, it shows the ordering process system for supply chain management. Zawara Coffee can see the whole information and the transaction related to their customer and the products by access to the system. For example, Zawara Coffee can record and check the types of products, the quantity of the product left, the sizes that need to be restock and etc. In order to restock the products, Zawara Coffee will contact directly to their supplier which is done manually because supplier cannot access to the system that Zawara Coffee used. 

Walk-in Customer 

- Customer order the menu from the café, wait for the order and pay to the cashier

- automatically effect in reducing the number of stock in the storage system when the cashier scan the code from the product.

- automatically effect in reducing the number of stock in the storage system when the admin key-in the code of the products.

Below is the Value Chain of Zawara Coffee.